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Timothy Plourde

Enterprise Architect, 30 years of full-stack software engineering and IT leadership

Finance | Insurance | Startups | Consulting

Philadelphia, PA - LinkedIn

Experience

FM (Remote)

Fortune 500 market-leading commercial property insurance company

Senior Enterprise Architect (12/2024 - Present)

  • Developed an initial three-year IT vision, defining key future state capabilities and alignment with strategic business goals
  • Created strategies and guidance for topics such as Zero Trust Security, application authorization modernization, and Low-Code / No-Code platform governance
  • Standardized Enterprise Architecture artifacts and processes to improve quality and throughput
  • Re-designed and operated governance proceess concerning new commercial IT products, design reviews, and strategic alignment
  • Partnered with the CTO, CISO, IT leaders, business stakeholders, and domain architects in a consulting capacity

Senior Solution Architecture Manager (04/2021 - 12/2024)

  • Drove architecture and delivery of several client-facing applications including policy renewals, insurance certificates, cybersecurity, and risk analytics in a SAFe environment
  • Delivered a comprehensive strategy to globalize client-facing applications and supporting infrastructure, including functional scope, solution guidance, and process changes
  • Improved the Solution Architecture practice as a leadership team member by clarifying roles, writing policies, improving processes, mentoring, and authoring training materials
  • Collaborated with Enterprise Architecture on initiatives such as reference architectures, observability, platform engineering strategy, vendor governance, and change management
  • Recruited, trained, and managed a remote team of five Solution Architects

Lincoln Investment (Fort Washington, PA)

Full-service wealth management firm (RIA/Broker-Dealer) with $50+ billion AUM

Director of Software Engineering (04/2018 - 04/2021)

  • Replaced a legacy investor portal and public site with modern UX and security, resulting in an 4x increase in user adoption over the previous version. Responsible for all aspects of the project, including the C-suite proposal, design, architecture, development, communications, training, and rollout.
  • Saved the company over $500k and several months by building an in-house SEC compliance solution instead of outsourcing to meet a critical deadline
  • Recruited and managed a high-performing team of seven engineers applying DevOps and lean practices
  • Performed technology-focused due diligence for two acquisitions

Senior Software Engineer (07/2016 - 04/2018)

  • Rebuilt the advisor portal, a mission-critical hub for virtually all front and back-office workflows in the company, through a strategic modernization of multiple legacy system integrations
  • Built and managed several key vendor integrations including OneLogin, Docupace, BNY Mellon Pershing including architecture, vendor management, and project management

AcademyOne (Malvern, PA)

EdTech company focused on credit transfer

Senior Software Engineer (02/2015 - 06/2016)

  • Designed, built, and supported SaaS products focused on helping students obtain credit for prior learning experiences and transferring credits
  • Drove agile design practices such as user story mapping and customer journeys to build a comprehensive product roadmap
  • Led engineering efforts related to internationalization and CQRS

Applied Information Sciences (Remote)

Elite technology consulting firm specializing in Microsoft technologies and insurance

Principal Software Engineer (11/2013 - 02/2015)

  • Rebuilt GEICO's B2C insurance sales web application user interface as a hands-on consulting architect adding support for multiple lines of business and internal customer service agents.
  • Refactored a large single-page web application to support all screen sizes, multiple lines of business, and internal customer service agents
  • Integrated a new design system to meet tight company rebranding initiative deadlines while improving maintainability
  • Mentored UI developers on best practices including unit testing, component-based design, and code quality
  • Built a JavaScript SDK used to deploy audio-enabled AI chat agents powered by IBM Watson
  • Assisted with prospecting new consulting clients in southeastern Pennsylvania

Fortigent (Rockville, MD)

WealthTech firm focused on the ultra-high net worth advisor market, acquired by LPL Financial

Senior Software Developer (05/2011 - 11/2013)

  • Designed and built several customer-facing web applications, including a portal for ultra-high net worth financial advisors, investment plan construction, proposal generation, and Monte Carlo simulations.
  • Designed and built a greenfield client portal with responsive touch-first design, the first such portal in the industry to be designed for the recently released iPad
  • Matured the product teams by promoting agile values, DevOps, iterative product design, decision velocity, and conflict resolution
  • Assisted with recruiting and screening software engineers and quality assurance analysts

123Print (Frederick, MD)

B2C promotional products, internal startup

Manager, Software Engineering (04/2010 - 05/2011)

  • Managed a team of 12 engineers responsible for frontend and backend systems that ran the primary e-commerce business and two offshore development teams working on globalization projects.
  • Established a project portfolio management process to prioritize a backlog of over 100 project requests and a continuous flow-based engineering process to execute them predictably
  • Lead technology strategy for multiple marketing programs and partnerships including 1800Flowers

Metrico Wireless (Frecerick, MD)

Mobile user experience engineering startup, acquired by Sapient

Senior Software Engineer (08/2007 - 04/2010)

  • Designed, built, and supported over $10 million worth of SaaS products and related technologies used by AT&T, Apple, Samsung, and other manufacturers to measure the user experience of new mobile devices
  • Drove software product design and requirements engineering for Nomad, an industry-first integrated user experience testing solution that combined call performance (dropped connections) with network and audio quality tests
  • Built an internal web application and data warehouse used to manage mobile device testing activities, a critical system for operations
  • Designed, built, deployed, and supported a distributed system to collect and process digital audio recorded in the field on a global scale to measure voice quality

Previous Experience

  • Director, Software Engineering and IT, CustomInk, McLean, VA (06/2002 - 07/2007)
  • Software Project Manager, Globix, New York, NY, (06/2000 - 04/2002)
  • Co-Founder, Next5 Interactive, State College, PA (10/1998 - 05/2000)

Skills

Technical Skills

Enterprise architecture, solution architecture, full-stack software engineering, distributed systems, cybersecurity, data analytics, AI / ML, platform engineering, cloud and on-prem infrastructure and operations

Leadership Skills

Technology / business strategy, agile product design & development, operations management, technology governance, coaching / mentoring, talent strategy / recruiting, project management, change management

Education

  • Master of Business Administration (MBA), Boston University
  • Bachelors (BS), Operations and Information Systems Management, Penn State University

Other

  • Project Management Professional (PMP), PMI.org
  • Cognitive Project Management in AI (CPMAI), PMI.org
  • Certified Azure Administrator (AZ-104), Microsoft
  • Certified Change Practitioner, Prosci
  • Trained Mentor, Mentor Collective
  • Advisor to multiple startups